Planning

Planning is essential if organisations are to have a clear direction and meet service objectives.

The following websites offer help to improve your planning skills:

• Management Support Online has resources to help with planning and monitoring performance. They are designed to help you think strategically about issues while identifying and documenting what you want to achieve.
• The Queensland Department of Communities publication Developing your organisation has information on strategic planning (see chapter 6).
• General business planning information can be found at the e-businessguide site.