Focus on people working in services

Standards 7 – 9 focus on ensuring that client services are provided by staff and volunteers who are appropriately selected, competent, and supported in performing their roles.

Standard 7 - Recruitment and selection processes for people working in services

• Templates
  • 7.1 Employee recruitment policy template (Word Document 73KB)
  • 7.2 Volunteer selection policy template (Word Document 84KB)
• Guidelines
  • 7.1 Employee recruitment policy guideline (PDF 60KB)
  • 7.2 Volunteer selection policy guideline (PDF 52KB)

Standard 8 - Induction, training and development of people working in services

• Templates
  • 8.1 Employe and volunteer induction policy template (Word Document 84KB)
  • 8.2 Employee and volunteer training and development policy template (Word Document 96KB)
• Guidelines
  • 8.1 Employee and volunteer induction policy guideline (PDF 56KB)
  • 8.2 Employee and volunteer training and development policy guideline (PDF 56KB)

Standard 9 - Employee and volunteer support

• Templates
  • 9.1 Employee performance and support policy template (Word Document 72KB)
  • 9.2 Volunteer support policy template (Word Document 84KB)
  • 9.3 Dispute resolution for employees and volunteers policy template (Word Document 96KB)
• Guidelines
  • 9.1 Employee performance and support policy guideline (PDF 52KB)
  • 9.2 Volunteer support policy guideline (PDF 113KB)
  • 9.3 Dispute resolution for employees and volunteers policy guideline (PDF 64KB)

Standards Documents Set 7-9

• Standards Documents (ZIP 440KB)