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Work within the administration protocols of the organisation

Content

• Section 1: Complete workplace forms and documents
  • Workplace forms and documents
  • Administrative protocols
  • Selecting appropriate forms
  • Version control
  • Communicating your message
  • Organisational policies and procedures
  • Personal documents
  • Summary
  • Self check
• Section 2: Store and maintain organisational information
  • Storing organisational information
  • Information storage protocols
  • Using databases
  • Computerised records
  • Access to information
  • Confidentiality and privacy
  • Security of information
  • Reporting a breach
  • Summary
  • Self check
• Section 3: Use and maintain equipment and machines
  • Workplace equipment and machines
  • Safe use of equipment
  • Storage and disposal of equipment and materials
  • Inventories and lists of supplies
  • Maintenance
  • Training
  • Summary
  • Self check
• Section 4: Manage inquiries in accordance with organisational policy and protocol
  • Responding to inquiries
  • Telephone techniques
  • Taking messages
  • Communicating with others
  • Using communication equipment
  • Summary
  • Self check

Introduction

As a worker in the community and disability services areas you will need to be familiar with administrative protocols relating to how forms and documents are completed, used and stored.

Administrative tasks that you will be expected to perform will most likely include preparing documents and completing forms in accordance with government legislation and regulations, and also with organisational policies and procedures.

At the end of this section you should be able to:

• select the appropriate form for your purpose
• complete workplace forms and documents in accordance with organisational protocols and procedures
• follow organisational protocols and procedures for the submission of personal documents.

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© The State of Queensland (Department of Communities and Disability Services Queensland) 2007.

Queensland Government