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Work within the administration protocols of the organisation

Content

• Section 1: Complete workplace forms and documents
  • Workplace forms and documents
  • Administrative protocols
  • Selecting appropriate forms
  • Version control
  • Communicating your message
  • Organisational policies and procedures
  • Personal documents
  • Summary
  • Self check
• Section 2: Store and maintain organisational information
  • Storing organisational information
  • Information storage protocols
  • Using databases
  • Computerised records
  • Access to information
  • Confidentiality and privacy
  • Security of information
  • Reporting a breach
  • Summary
  • Self check
• Section 3: Use and maintain equipment and machines
  • Workplace equipment and machines
  • Safe use of equipment
  • Storage and disposal of equipment and materials
  • Inventories and lists of supplies
  • Maintenance
  • Training
  • Summary
  • Self check
• Section 4: Manage inquiries in accordance with organisational policy and protocol
  • Responding to inquiries
  • Telephone techniques
  • Taking messages
  • Communicating with others
  • Using communication equipment
  • Summary
  • Self check

Introduction

Every organisation will have different practices for storing information.  It is important that you fully understand how this is done in your organisation, and why.

Workplace policies and procedures for storage and access of information provide a guide for workers to follow, and if you are conscientious in adhering to these, information can be kept secure and in good order, and will be easily accessible to those who need it.

At the end of this section you should be able to:

• keep information in accordance with organisational guidelines
• provide access to information to appropriate individuals
• maintain confidentiality and security of information
• report breaches of confidentiality to the appropriate person.

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© The State of Queensland (Department of Communities and Disability Services Queensland) 2007.

Queensland Government