Access keys | Skip to primary navigation | Skip to secondary navigation | Skip to content | Skip to footer |

Work within the administration protocols of the organisation

Content

• Section 1: Complete workplace forms and documents
  • Workplace forms and documents
  • Administrative protocols
  • Selecting appropriate forms
  • Version control
  • Communicating your message
  • Organisational policies and procedures
  • Personal documents
  • Summary
  • Self check
• Section 2: Store and maintain organisational information
  • Storing organisational information
  • Information storage protocols
  • Using databases
  • Computerised records
  • Access to information
  • Confidentiality and privacy
  • Security of information
  • Reporting a breach
  • Summary
  • Self check
• Section 3: Use and maintain equipment and machines
  • Workplace equipment and machines
  • Safe use of equipment
  • Storage and disposal of equipment and materials
  • Inventories and lists of supplies
  • Maintenance
  • Training
  • Summary
  • Self check
• Section 4: Manage inquiries in accordance with organisational policy and protocol
  • Responding to inquiries
  • Telephone techniques
  • Taking messages
  • Communicating with others
  • Using communication equipment
  • Summary
  • Self check

Introduction

To function as an effective and productive member of your organisation, it is important that you know how to select equipment that is appropriate for the task, and then use it in accordance with designated instructions. The maintenance of that equipment is also critical to ensure that it is always operational.

At the end of this section you should be able to:

• select and use equipment appropriate to the task according to organisational procedures and manufacturers’ instructions
• store and dispose of equipment and materials in accordance with organisational procedures
• deal with issues and problems arising from the operation of equipment in accordance with organisational protocol
• undertake training to use particular equipment as needed.

Back to top

Copyright | Disclaimer | Privacy | Access keys | Other languages

© The State of Queensland (Department of Communities and Disability Services Queensland) 2007.

Queensland Government