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Work within the administration protocols of the organisation

Content

• Section 1: Complete workplace forms and documents
  • Workplace forms and documents
  • Administrative protocols
  • Selecting appropriate forms
  • Version control
  • Communicating your message
  • Organisational policies and procedures
  • Personal documents
  • Summary
  • Self check
• Section 2: Store and maintain organisational information
  • Storing organisational information
  • Information storage protocols
  • Using databases
  • Computerised records
  • Access to information
  • Confidentiality and privacy
  • Security of information
  • Reporting a breach
  • Summary
  • Self check
• Section 3: Use and maintain equipment and machines
  • Workplace equipment and machines
  • Safe use of equipment
  • Storage and disposal of equipment and materials
  • Inventories and lists of supplies
  • Maintenance
  • Training
  • Summary
  • Self check
• Section 4: Manage inquiries in accordance with organisational policy and protocol
  • Responding to inquiries
  • Telephone techniques
  • Taking messages
  • Communicating with others
  • Using communication equipment
  • Summary
  • Self check

Introduction

Effective communication and provision of information are integral to an organisation’s ability to function successfully.  Managing inquiries from co-workers and clients and others efficiently is an important part of day-to-day work activities.

At the end of this section you should be able to:

• respond promptly to inquiries according to established procedures
• take and distribute verbal and written messages in accordance with organisational protocols
• utilise communication equipment in accordance with organisational protocols.
• utilise appropriate telephone techniques.

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© The State of Queensland (Department of Communities and Disability Services Queensland) 2007.

Queensland Government