Introduction
In the communities and disability services sectors, workers spend much of their working day communicating with clients and colleagues, generally focusing on the goals of the client's case plan as well as organisational demands for record keeping and administration.
Specialist communication skills in such areas as case planning, conducting formal interviews and referring clients to other agencies are necessary to ensure that clients understand and are comfortable with the processes.
This section covers specialist case-related communications, including strategies for:
- conducting interviews
- providing feedback and advice
- referring clients to other agencies
- consulting with clients and others
- writing case notes.