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Work within a legal and ethical framework

Content

• Key Legislation
  • Community Services and Disability Services Legislation
  • General Employment Legislation
  • Legislation with Confidentiality Provisions
• Section 1: The Australian Legal Framework
  • Framework for Human Services Workers
  • Sources of Law
  • The Court Hierarchy
  • Legislation
  • Criminal and Civil Law
  • International Treaties and Conventions
  • Federal System of Government
  • Federal Government Structure
  • Queensland Government Structure
  • Interactive Self Check
  • Summary
• Section 2: Working within an ethical framework
  • What are ethics?
  • Ethical and impartial service delivery
  • Personal values, principles and beliefs
  • Ethical dilemmas
  • Professional boundaries
  • Conflicts of interest
  • Identifying a conflict of interest
  • Resolving a conflict of interest
  • Resolving ethical issues
  • A model for ethical decision-making
  • Dealing with unethical conduct in others
  • Interactive Self Check
  • Summary
• Section 3: Following Policies and Procedures
  • Defining policy and procedures
  • Following policy and procedures
  • Changes to policy and procedures
  • SWOT analysis and Brainstorming
  • Interactive Self Check
  • Summary
• Section 4: Protecting clients' rights
  • The right to privacy
  • The right to consent
  • The right to safety and adequate care
  • The right to complain
  • Other client rights
  • Referring clients to advocacy services
  • The roles and responsibilities of legal guardians
  • Interactive Self Check
  • Summary

Introduction

Policies and procedures are developed in response to the organisation's legal obligations. Therefore you can meet many of your legal obligations by following the policies and procedures of your organisation.

This section defines policies and procedures and examines the various ways in which you can ensure you remain up-to-date with current policy and procedures.

A key part of following procedures involves working within the scope of your role and responsibilities. This section offers strategies on how to do this and provides advice on what to do when you are unsure of your role or how to carry out a particular instruction.

This section also looks at the important role you can play in contributing to the review and development of new or modified policies and procedures.

It covers:

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