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Facilitate co-operative behaviour

Content

• Section 1: Monitoring client behaviour
  • What is challenging behaviour?
  • Monitoring behaviour
  • Assessing behaviour
  • Assessment methods and tools
  • Warning signs of client-initiated violence
  • Evaluating behaviour
  • Organisational policies and procedures
  • Specialist advice
  • Summary
  • Self check
  • Bibliography
• Section 2: Communication strategies to de-escalate conflict
  • Interacting with clients
  • Problem solving
  • Cultural considerations
  • Causes of conflict
  • Reducing conflict
  • Negotiation techniques
  • Summary
  • Self check
  • Bibliography
• Section 3: Managing conflict
  • Unacceptable behaviour
  • Managing aggressive behaviour
  • Workplace policies and procedures to reduce risk
  • Role models for assertive action
  • Intervention strategies
  • Reporting and recording incidents
  • Summary
  • Self check
  • Bibliography

Assessment

Section 1 Assessment (Word Document 42KB)

Section 2 Assessment (Word Document 37KB)

Section 3 Assessment (Word Document 41KB)

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© The State of Queensland (Department of Communities and Disability Services Queensland) 2007.

Queensland Government