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Respond holistically to client issues

Content

• Section 1: The client/worker relationship
  • How do you facilitate communication?
  • Defining boundaries and establishing trust and respect
  • Definition of 'holistic'
  • Indicators of harm, neglect, abuse or risk of harm
  • Observations, assessment tools and questioning
  • Autonomy, privacy and confidentiality
  • Applying organisational procedures for collecting and analysing client information
  • Issues impacting on the organisation's services
  • Self check
  • Summary
• Section 2: Determine the course of action to be followed
  • Developing a client action plan
  • The negotiation process
  • Assessing the risk
  • Sharing information on services/options with the client
  • Work with the client to set personal goals and explore personal strategies
  • Identify and plan for potential consequences of client's decisions
  • Procedures, legal requirements and duty of care obligations
  • Implementing duty of care and ethical behaviour standards
  • Referrals to other service providers
  • Evaluating the benefits of brief intervention
  • Specialist support procedures
  • Providing resources and information to clients
  • Self check
  • Summary
• Section 3: Provide a brief intervention as required
  • Assessing a client's need for intervention
  • Complying with cultural obligations
  • Strategies for motivating, supporting and encouraging the client
  • Accessing crisis services
  • Self check
  • Summary
• Section 4: Responding to vulnerable and at risk people
  • Identifying vulnerable and at risk situations
  • How do you assess the priority need for intervention?
  • Use a checklist to assess the need for intervention
  • Responding to emergencies and crisis situations
  • Following organisational and legislative requirements
  • Self check
  • Summary
• Section 5: Evaluate effectiveness of client services provided
  • Review client progress and outcomes
  • Keeping files up-to-date
  • Reflective practice strategies
  • Self check
  • Summary

Readings

Risk Management on the Community Door

Handouts

Handout 7 – Cross-Cultural Information (Word Document 37KB)

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