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Work effectively with culturally diverse clients and co-workers

Content

• Section 1: Cultural awareness
  • Defining culture
  • Factors in development of culture
  • Cultural diversity in Australia
  • Acculturation
  • Culturally appropriate work practices
  • The needs of culturally diverse clients
  • Legislation and cultural diversity
  • Modifying work practice
  • Cultural consultation
  • Interactive self check
  • Summary
  • Section 1 Bibliography
• Section 2: Development of culturally diverse relationships
  • Cross-cultural relationships
  • Building relationships
  • Ethnocentrism
  • Cultural bias
  • Best practice in service delivery
  • Interactive Self check
  • Summary
  • Section 2 Bibliography
• Section 3: Creative cultural communication
  • Diversity and communication
  • Cultural expectations
  • Meeting specific client needs
  • Organisational strategies
  • Advantages of a socially diverse environment
  • Elements of intercultural communication
  • Creative communication
  • Communicating with NESB people
  • Getting the message across
  • Strategies for effective communication
  • Interpreting services
  • Working with interpreters
  • Self check
  • Summary
  • Section 3 Bibliography
• Section 4: Dealing with misunderstandings and conflict
  • Misunderstanding and cultural bias
  • Culturally-sensitive print communication
  • Prevention of conflict situations
  • Causes of cross-cultural conflict
  • Issues that cause conflict
  • Cultural misunderstandings
  • Taking cultural considerations into account
  • Use of cultural checklists
  • Cross-cultural conflict resolution
  • Guidelines for multicultural collaboration
  • Dealing with multicultural issues
  • Self check
  • Summary
  • Section 4 Bibliography

Readings

Readings (Word Document 56KB)

Fact sheets

Anti-Discrimination and Equal Employment Opportunity (Word Document 143KB)

Indigenous engagement factsheet (Word Document 34KB)

Handouts

Examples of proactive approach to diversity in organisations (Word Document 37KB)

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