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Work effectively with culturally diverse clients and co-workers

Content

• Section 1: Cultural awareness
  • Defining culture
  • Factors in development of culture
  • Cultural diversity in Australia
  • Acculturation
  • Culturally appropriate work practices
  • The needs of culturally diverse clients
  • Legislation and cultural diversity
  • Modifying work practice
  • Cultural consultation
  • Interactive self check
  • Summary
  • Section 1 Bibliography
• Section 2: Development of culturally diverse relationships
  • Cross-cultural relationships
  • Building relationships
  • Ethnocentrism
  • Cultural bias
  • Best practice in service delivery
  • Interactive Self check
  • Summary
  • Section 2 Bibliography
• Section 3: Creative cultural communication
  • Diversity and communication
  • Cultural expectations
  • Meeting specific client needs
  • Organisational strategies
  • Advantages of a socially diverse environment
  • Elements of intercultural communication
  • Creative communication
  • Communicating with NESB people
  • Getting the message across
  • Strategies for effective communication
  • Interpreting services
  • Working with interpreters
  • Self check
  • Summary
  • Section 3 Bibliography
• Section 4: Dealing with misunderstandings and conflict
  • Misunderstanding and cultural bias
  • Culturally-sensitive print communication
  • Prevention of conflict situations
  • Causes of cross-cultural conflict
  • Issues that cause conflict
  • Cultural misunderstandings
  • Taking cultural considerations into account
  • Use of cultural checklists
  • Cross-cultural conflict resolution
  • Guidelines for multicultural collaboration
  • Dealing with multicultural issues
  • Self check
  • Summary
  • Section 4 Bibliography

Section 2 Bibliography

Cross-Cultural Encounters: Trigger films about miscommunication in service provision 1987, video recording, University of New South Wales Audio Visual Unit, Kensington.

How to use an Interpreter 1983, video recording, South Australian Film Corporation, Hendon.

Jouridine, L 2002, Working Effectively with Multi-Ethnic and Multicultural Communities. Texas

Pederson, P 1994, Handbook for developing multicultural awareness (2nd ed.). Alexandria: ACA.

Valuing Diversity: Multi-cultural Communication 1995, video recording GB Productions, St Charles Ill.

Working with an interpreter 1987, video recording, Adult Education Centre for Deaf and Hearing Impaired Persons. Sydney.

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