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Work effectively with culturally diverse clients and co-workers

Content

• Section 1: Cultural awareness
  • Defining culture
  • Factors in development of culture
  • Cultural diversity in Australia
  • Acculturation
  • Culturally appropriate work practices
  • The needs of culturally diverse clients
  • Legislation and cultural diversity
  • Modifying work practice
  • Cultural consultation
  • Interactive self check
  • Summary
  • Section 1 Bibliography
• Section 2: Development of culturally diverse relationships
  • Cross-cultural relationships
  • Building relationships
  • Ethnocentrism
  • Cultural bias
  • Best practice in service delivery
  • Interactive Self check
  • Summary
  • Section 2 Bibliography
• Section 3: Creative cultural communication
  • Diversity and communication
  • Cultural expectations
  • Meeting specific client needs
  • Organisational strategies
  • Advantages of a socially diverse environment
  • Elements of intercultural communication
  • Creative communication
  • Communicating with NESB people
  • Getting the message across
  • Strategies for effective communication
  • Interpreting services
  • Working with interpreters
  • Self check
  • Summary
  • Section 3 Bibliography
• Section 4: Dealing with misunderstandings and conflict
  • Misunderstanding and cultural bias
  • Culturally-sensitive print communication
  • Prevention of conflict situations
  • Causes of cross-cultural conflict
  • Issues that cause conflict
  • Cultural misunderstandings
  • Taking cultural considerations into account
  • Use of cultural checklists
  • Cross-cultural conflict resolution
  • Guidelines for multicultural collaboration
  • Dealing with multicultural issues
  • Self check
  • Summary
  • Section 4 Bibliography

Culturally-sensitive print communication

In your workplace, information is often displayed in different forms of print media, such as:

• flyers
• newspaper articles
• posters
• cards
• signage
• literature
• slogans
• pictures.

Some material may appear to be a joke or just for fun, but you need to ask yourself:

• Will certain groups feel offended by particular material?
• Will people feel that they are being discriminated against because of the material?
• Will people misinterpret the meaning of the material?

If you are unsure, it is better not to display the material in order to avoid any misunderstanding between your service, co-workers and clients.

Culturally and socially insensitive print or other visual displays may cause:

• upset or resentment in CALD clients or co-workers, or clients and co-workers with a disability
• difficulties in building rapport and positive working relationships
• anxiety, anger or even hostility
• misunderstanding and conflict between workers and CALD clients or clients with a disability.

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