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Participate in the work environment

Content

• Section 1: Contribute to the effective operation of the work group
  • Support workers and their organisations
  • What determines your roles and responsibilities in the organisation?
  • Your responsibilities to the organisation
  • Available support for fulfilling your role
  • Complementing the work of others
  • Basic workplace health and safety requirements
  • Self Check
  • Bibliography
• Section 2: Review and develop own work performance
  • Reviewing and developing your work performance
  • Development of performance training
  • Job quality and customer service
  • Self Check
  • Bibliography
• Section 3: Work cooperatively with others
  • The main considerations for working cooperatively
  • Communication techniques that consider cultural sensitivities, values and practices
  • Self Check
  • Bibliography
• Section 4: Contribute to the development of policies, practices, and structures of an organisation
  • Your role in the development of policies, practices and structures of an organisation
  • Administrative policies, practices and structures
  • Self Check
  • Conclusion
  • Bibliography

Introduction

There are a variety of factors which impact on community services organisations, their running and their structure, and on the employees who work for them. To effectively operate in the work group, a support worker must be familiar with these factors and their responsibilities within the organisation.
This section looks at how to contribute to the effective operation of the work group including:

• types of services organisations deliver
• roles in the organisation and what determines these roles and responsibilities
• implications for support workers including policies and procedures, code of conduct, quality and their responsibility to the organisation and to clients
• available support for fulfilling the role
• effective communication
• resources required for fulfilling the role
• basic workplace health and safety requirements.

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© The State of Queensland (Department of Communities and Disability Services Queensland) 2007.

Queensland Government