Introduction
Support workers have a responsibility to review and develop their own work performance. In some organisations, a formal review process is used to identify training and skills development needs for the staff. However, there are a number of methods support workers can use to monitor their own performance, either instead of or as well as the formal processes. These methods may identify a need for further training or support. It is important that the support worker knows who to report these needs to in their organisation.
This section looks at work performance including:
- the mechanisms for performance review, including reviewing performance, development of performance training and self-evaluation
- meeting training and support needs
- job quality and customer service
- dealing with unmet work requirements.
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