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Participate in the work environment

Content

• Section 1: Contribute to the effective operation of the work group
  • Support workers and their organisations
  • What determines your roles and responsibilities in the organisation?
  • Your responsibilities to the organisation
  • Available support for fulfilling your role
  • Complementing the work of others
  • Basic workplace health and safety requirements
  • Self Check
  • Bibliography
• Section 2: Review and develop own work performance
  • Reviewing and developing your work performance
  • Development of performance training
  • Job quality and customer service
  • Self Check
  • Bibliography
• Section 3: Work cooperatively with others
  • The main considerations for working cooperatively
  • Communication techniques that consider cultural sensitivities, values and practices
  • Self Check
  • Bibliography
• Section 4: Contribute to the development of policies, practices, and structures of an organisation
  • Your role in the development of policies, practices and structures of an organisation
  • Administrative policies, practices and structures
  • Self Check
  • Conclusion
  • Bibliography

Introduction

The support worker works in a team environment. Not all team members will have the same objectives, strengths or backgrounds. It is important for the support worker to know how to work cooperatively with the other team members, avoid issues where able and how to best resolve conflict should a problem arise.

This section looks at team work, including:

• the main consideration when working in a team
• the importance of respecting individual differences
• communication techniques that consider cultural sensitivities, values and practices
• methods of sharing information
• problem-solving skills
• dealing with conflict in the workplace.

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© The State of Queensland (Department of Communities and Disability Services Queensland) 2007.

Queensland Government