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Participate in the work environment

Content

• Section 1: Contribute to the effective operation of the work group
  • Support workers and their organisations
  • What determines your roles and responsibilities in the organisation?
  • Your responsibilities to the organisation
  • Available support for fulfilling your role
  • Complementing the work of others
  • Basic workplace health and safety requirements
  • Self Check
  • Bibliography
• Section 2: Review and develop own work performance
  • Reviewing and developing your work performance
  • Development of performance training
  • Job quality and customer service
  • Self Check
  • Bibliography
• Section 3: Work cooperatively with others
  • The main considerations for working cooperatively
  • Communication techniques that consider cultural sensitivities, values and practices
  • Self Check
  • Bibliography
• Section 4: Contribute to the development of policies, practices, and structures of an organisation
  • Your role in the development of policies, practices and structures of an organisation
  • Administrative policies, practices and structures
  • Self Check
  • Conclusion
  • Bibliography

Introduction

Policies, practices and structures are important in any organisation. Some policies, practices and even structures are determined by funding bodies, peak bodies, industry-wide awards and levels and Commonwealth and State Government standards and guidelines based on legislation. For this reason, the opportunity for the support worker to have a contribution is limited; however this section looks at where there are opportunities for support workers, including:

• your role in the development of policies, practices and structures of an organisation
• administrative policies, practices and structures
• staff meetings and work groups, including the function of the committee
• options for providing information, ideas and suggestions to the organisation
• requirements for participating in meetings and workgroups.

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© The State of Queensland (Department of Communities and Disability Services Queensland) 2007.

Queensland Government