Units of Competency

This resource has been produced for the Department of Communities and Disability Services Queensland by Brisbane North Institute of TAFE. This E-learning program was made possible through funding provided by the Strengthening Non-government Organisations project.

The purpose of the program is to provide non-government organisations across the Disability Services, Youth and Youth Justice Services, and Community Services sectors with a set of accredited teaching resources covering five common core competencies in the following:

CHC40302 Certificate IV in Disability Services Work
CHC40602 Certificate IV in Youth Work
CHC40702 Certificate IV in Youth Work (Juvenile Justice)
CHC40902 Certificate IV in Community Services Work

Competency	Elements
CHCCS405A Work effectively with culturally diverse clients and co-workers	Apply an awareness of culture as a factor in all human behaviour Contribute to the development of relationships based on cultural diversity Communicate effectively with culturally diverse persons Resolve cross-cultural misunderstandings
CHCCS301A Work within a legal and ethical framework	Demonstrate an understanding of legislation and common law relevant to work role Follow the organisation’s policies and practices Work ethically Recognise and respond when the client’s rights and interests are not being protected
CHCCS402A Respond holistically to client issues	Evaluate the range of issues impacting on the client and on the delivery of appropriate services Determine the course of action to be followed Establish interpersonal relationship with the client that will enable all issues to be addressed Provide a brief intervention as required Respond appropriately to people who are vulnerable and at significant risk including the children and young people Evaluate effectiveness of services provided to meet client needs
CHCCOM3C Utilise specialist communication skills to build strong relationships	Identify appropriate communication strategies to meet the needs of clients and colleagues and build strong relationships Conduct effective communication with clients and staff Contribute to the development of effective communication strategies Represent the organisation to a range of groups Apply specific communication techniques to assist in resolving conflict Implement mechanisms that facilitate group discussions
CHCOHS301A Participate in workplace safety procedures	Identify hazards and assess risks Follow procedures and strategies for risk control Contribute to OH&S in the workplace
CHCADMIN5C Work within the administration protocols of the organisation	Complete workplace forms and documents Store and maintain organisational information Use and maintain equipment and machines Manage inquiries in accordance with organisational policy and protocol
CHCCS401A Facilitate cooperative behaviour	Monitor behaviour of the client Use communication stategies to de-escalate conflict Respond to unacceptable behaviour
CHCORG3B Participate in the work environment	Contribute to the effective operation of the workgroup Review and develop own work performance Work co-operatively with others Contribute to the development of policies, practices and structures of an organisation

Acknowledgements

The Department of Communities, Disability Services Queensland and Brisbane North Institute of TAFE would like to acknowledge the following organisations who have contributed valuable industry knowledge and content expertise:

The Bremer Institute of TAFE
Health and Community Services Workforce Council Inc.

Disclaimer

The information contained in this resource has been derived from sources believed to be reliable. Brisbane North Institute of TAFE accepts no liability (including liability for negligence) for any loss or damage (including consequential or indirect loss or damage) that may arise in any way from access to, use of, or inability to use this resource or any material contained in it.

The information is provided solely on the basis that end users will be responsible for making their own assessment of the matters discussed herein and are advised to verify all relevant representations, statements and information.

The materials presented in this resource are distributed as an information source only and the entire risk arising out of their use remains with the end user.

Copyright and Intellectual Property Rights

The copyright of this resource remains the property of the Department of Communities and Disability Services Queensland.

Conditions of use

This resource is used for training purposes only and no part may be reproduced or repurposed without first obtaining written permission and technical advice from the Department of Communities and Disability Services Queensland.